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FAQ

FAQ
 

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1] Are you able to come over my house or office to groom my car?
Yes, we have all the necessary equipments for mobile operation. However, we will require the car to be out of direct sunlight in order to perform any of our exterior services.
 
2] What are your operating hours?
We usually operate from 8am to 10pm. If you wish to have your appointment in other timings, do let us know and we will try to meet it.
 
3] What products do you use?

Upon testing a pretty exhaustive range of products, we have decided not to fix on using just a single brand. We make our selection base on the the suitability of our local climate and the type of result we want to achieve. For example, we prefer cleaning products from Autoglym and Meguiar, polishes from Menzerna and leather product from leatherique etc.

As technology in the car care industry constantly advances, we are constantly reviewing new products; test them on our trial or volunteer vehicles before we incorporate it into our processes.
 

4] How long will a car grooming session takes?
In general, a quickie groom will take approximately 2 hours; exterior groom will take 3 hours; interior groom will take 1.5 hours. For paint correction service, the time needed will hugely depends on the condition of the car and the level of correction desire, which can take any time from an additional 2 to 10plus hours.
 
5] Do I need to be around during the car grooming session?
Not necessary, you can make payment in advance and let us know how we can collect and return your car key.
 
6] How do I make booking?
You can use the online booking form or contact us directly. We will need the following information for your appointment: Your Name, Contact Number, Address, Car Model, Date & Time for appointment.
 
7] How long in advance do I need to make my booking?
We accept booking as long as we are available on your chosen date. You can have a reference on our schedule under the detailing services category.
 
8] What is the difference between polishing and waxing/sealant?

In general, polishing is to remove defects by cleaning or eroding a layer of top coat off your car. Most polish have cleaning chemical in it to remove stains, and some have additional abrasive added to remove defects such as scratches and watermark.

Waxing or Sealant application is to add a translucent layer on top of the original top coat and acts as a protection against contaminates. These products will act as a sacrificial layer before harmful substances reaches your paint system.

In short, polishing is to remove defects while waxing /sealant application is to add protection. As some products have both cleaning and protection properties, the term polishing and waxing have been used interchangeably by many including some product manufacturers, however, they are in fact very different processes.
 

9] How frequent do I need to polish my car?
There is no hard and fast rule. It depends on many factors such as whether a paint coating is used, how often the car is wash and wax; the environmental condition where the car is parked; the expectation of the owner etc. In general, we suggest to polish your car at 3 to 6 months basis, and apply wax at a 1-2 month basis but ultimately, it will depends on the mentioned factors. For cars treated with our paint coating, we recommend to wash at a weekly basis.
 
10] How long can the shine last?
It is subjective when it comes to define “shine” as owners' expectation varies. In general, normal wax and sealant will diminish in about 1 to 2 months time and the shine will deteriorate. However, the car will still look presentable and retain its shine until it has been stained with significant amount of contaminations. To slow down the car from accumulating these contaminations will heavily depends on the owner maintenance regime and the environmental condition in which the car is in. For cars treated with our coating, the paintwork will`be significantly more resistant against contaminates.
 
11] What do you mean by paint correction?

Paint correction is the process where the technicians attempt to flatten paintwork surface by eroding away the top coat. When the paintwork has imperfection such as watermark etching and scratches, these defects basically are reflected by the uneveness of your paintwork at the microscopic level. The imperfection can be eliminated or greatly reduce by removing your top coat to the level where the defects has penatrated into. To do so will require the use of abrasive.

Abrasive polish comes in different abrasive level. Nomally, a more abrasive polish will remove a thicker layer of top coat but may in return inflict microscopic scratches. These scratches can be remove with an additional polishing step by using a less offending polish. Due to this multi-polishing step, paint correction service usually takes significantly longer than a basic polish. In addition, the process will require the technician to be ver9 proficient in his craft to achieve a desirable result.

There are however limitation for paint correction service. Such service will require sufficient topcoat to start with. If the imperfection has penatrated beyond the top coat, the process will not be able to remove the defects. For example: deep scratches that is able to catch your fingernail, scraff mark where the original paint has been scrub off, stone chip mark etc, these imperfections will require`a respray or a paint touch up to repair the damage.

 
12] Is polishing frequently bad for the paintwork?
It depends on the amount of top coat the car is left with and the approach use by the technician. Some paint correction approach can be so mild that it will not make a significant difference to the top coat even if you polish at a monthly basis. Likewise, there are also approaches that can remove a thick chunk of top coat in a fraction of time. With a good maintenance regime, aggressive approach can be avoided in order to restore the paintwork to its former glory.
 
13] What is the difference between your PPS Coating and wax/sealant coat?
Our PPS Coating is extremely durable and is not as vulnerable towards harsh chemical as compared to normal wax and sealant. Once applied, it cannot be easily removed. The highly durable characteristic will be an ideal solution for people who prefer an easy maintenance for their car. In addition, the coating will act as a first layer of defence against future polishing before the abrasive start eroding away the original paintwork.

Wax and sealant on the other hand tend to provide a slicker and arguably a shinier look. However, it will diminish over time or will be strip off graduately with offensive chemical, and the shine will deteriorate. Frequent application is hence recommended for people who prefer this form of maintenance regime.
 
 
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