1) Site information
All prices quote in www.shinecars.com.sg are in Singapore currency by default.
Shine Cars reserved the rights to refuse to accept an order in the following event:
In the event of an order being placed, we make every effort to acknowledge the order within one business day. Customers can view the status of their order in their account.
Once order is placed, there will be no cancellations or refunds of payment. Changing of purchase order is permitted in the following event;
For local customer (Singapore), we accept payment by cash on delivery, bank transferred or paypal.
For overseas customers, we accept payment by paypal. For customers who do not have a paypal account, you may contact us to send a payment request to your email address.
4) Shipping and Delivery
-We offer free island wide delivery for any order above $70.
- For order below $70, there will be a $5 delivery charge except if the order consist of small items that can be send through local post. Example of some of these items are brushes, microfiber cloth and polishing pad. You can contact us directly to request for mail posting.
- You can also arrange pick up of goods at Block 249, Hougang Ave 3, S(530249). For self collection, please give us a ring/sms/email beforehand to schedule. Feel free to drop us a notification in the comment field before checking out from your shopping cart. For example;
"Self collection this weekend at 8pm-10pm"
- For customers who engage our service and wish to purchase products, please let us know so that we can pack and bring your goods along.
Shine cars makes every effort to ship all orders within 1-2 business days upon confirmation of your purchase. Occasionally when there are delays beyond our control, we will make effort to contact you by email, phone or on our website.
The Primary shipping mode we will be using is register mail for very small items and Speedpost EMS for the rest of your order. Estimated time of Singpost should only be used as an estimate. We will not be responsible for any damages resulting from delayed delivery.
Customers are responsible to provide the correct shipping address and contact number. In cases where incorrect, undeliverable and returns orders, customers will be responsible for the additional shipping charges to complete the delivery. There will be no refund of shipping charges if the customer decides to cancel the order.
You may contact us at email@example.com for any enquires.
6) Return and Exchange policy
There will be no return, refund or exchange after goods have been sold except for defective goods upon receipt. We advise you to check the product upon receive for damages or defect before accepting.
For International shipping, Customers are to notify us within 24 hours for defects and damage goods. Return, refund or exchange of goods is subjected to proof and is on Shine Cars approval. The costs of returning goods will be borne by you. Any returning goods should be in their unused condition with the original invoice. Proof of posting must be retained and has to be submitted upon Shine Cars request.
7) Dealing with Fraud
It is customer responsibility to safe guards your credit card and banking details. Shine Cars will not be liable to compensate or refund any money back to you unless you report the matters to us before the preparation of order is made. It is customer responsibility to make an official report to the police for any unauthorized use of credit card or banking information. If you are found fraudulent, we may apply legal action against you and you will be held responsible for the cost arise from these actions.